Sun System Service Plans
Sun Maintenance is a key part to how Sun Support IT Infrastructure Solutions. Sun Services have a combined 20 years plus of experience which offer a vast range of resources and knowledge to assist you in maximising the return on your investment in IT.
When you call upon us we will be able to assess your requirement and recommend a Sun Maintenance Solution that is right for your business and the lifecycle of your IT Infrastructure.
We are not a one night stand! We will continue to work with you over the years to ensure your needs are continually assessed and help you to evolve your infrastructure to meet your business needs.
No Obligation Quote
For a no obligation quotation or perhaps just for some friendly advise please call the Sun Maintenance team by calling 01793 421 800.
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Personalised Support
| Platinum | Gold | Silver | Bronze | |
| Hardware Service Coverage | 24/7 |
8 to 8 / Mon-Fri |
8 to 5 / Mon-Fri |
Replacement parts |
| Service Coverage Response Time | On-site within 2 hrs |
On-site within 2 hrs |
On-site within 4 hrs |
within 2 business days |
| Telephone and Online Technical Support | 24/7 Live Transfer |
24/7 Live Transfer |
8 to 8 / Mon-Fri Live Transfer |
8 to 5 / Mon-Fri 4 hr Response |
| SunVIP Interop Support | yes | yes | no | no |
| Knowledgebase Access | yes | yes | yes | yes |
| Solaris Releases | yes | yes | yes | yes |
| On-Demand Solaris Updates | yes | yes | yes | yes |
| Sun Alerts and Notifications | yes | yes | yes | yes |
| SunSpectrum eLearning Library | yes | yes | yes | yes |
| System Health Check Subscription | yes | no | no | no |